Privacy Policy

At Lugawatch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our streaming platform and services.

By accessing or using Lugawatch, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (email address, password)
• Subscribe to our service (phone number for payment processing)
• Contact us for support (name, email, message content)
• Participate in our referral program (referral codes, referrer information)

1.2 Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• Usage data (movies and series watched, watch time, viewing history)
• Analytics data (page views, interactions, session duration)
• IP address and general location information
• Cookies and similar tracking technologies

1.3 Payment Information

Payment processing is handled by Flutterwave, our third-party payment processor. We collect your phone number for mobile money transactions, but we do not store your complete payment card details or mobile money PINs. All payment information is processed securely through Flutterwave's encrypted systems.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our streaming services
• Account Management: To create and manage your account, authenticate your identity, and process subscriptions
• Payment Processing: To process subscription payments and manage billing through our payment partners
• Personalization: To recommend content based on your viewing preferences and history
• Communication: To send you service updates, subscription notifications, and respond to your inquiries
• Analytics: To understand how users interact with our platform and improve user experience
• Referral Program: To track and reward successful referrals when you invite others to join Lugawatch
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Flutterwave for processing subscription payments
• Authentication Services: Firebase for secure user authentication and account management
• Analytics Providers: Google Analytics for understanding platform usage and improving services
• Cloud Infrastructure: Hosting and database service providers for data storage and platform operations

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

If Lugawatch is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit using HTTPS/TLS protocols
• Secure authentication through Firebase with encrypted password storage
• Regular security audits and monitoring for vulnerabilities
• Access controls limiting employee access to personal information
• Secure payment processing through PCI-compliant payment providers

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using commercially reasonable measures.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

• Remember your login information and preferences
• Understand how you use our platform and which features are most popular
• Provide personalized content recommendations
• Measure the effectiveness of our marketing campaigns
• Improve platform performance and user experience

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your account information through your profile settings
• Correction: You can update or correct your personal information at any time
• Deletion: You can request deletion of your account and associated data by contacting us
• Opt-Out: You can opt out of marketing communications while still receiving service-related notifications
• Data Portability: You can request a copy of your personal data in a structured format

To exercise any of these rights, please contact us at [email protected].

7. Children's Privacy

Lugawatch is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will remove or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or services (such as social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: